What b126 Records When You Sign Up
A b126 account starts with a mobile number. That number is your login, your recovery route and the wallet we pay out to, so it has to be a number you actually hold. Beside it we store your full name, date of birth, district and the name on your bKash, Nagad, Rocket or Upay wallet. If the wallet name and the account name do not match, a withdrawal pauses until you correct it.
- Contact: your mobile number, plus a backup number if you add one.
- Identity: full name, date of birth and district.
- Wallet: the mobile wallet name and number you deposit from.
- Support notes: whatever you type into a live chat ticket, kept with that ticket.
Play History the App Stores Behind a Session
Every round you play on b126 is logged with the game name, the stake, the result and a timestamp. This is what settles a disputed spin: if you say a round paid less than it should, the log shows the stake, the outcome and the RTP of that title. We also keep device model, Android version, app version, IP address and session length, which help us notice a login from a handset you have never used on b126 before.
Payment Trails From bKash, Nagad, Rocket and Upay
When you deposit ৳400 or more, the wallet sends b126 a transaction ID, the amount, the sending number and the time. That reference is what the payments team matches when a top-up is late. We never receive your wallet PIN, and we cannot see the balance sitting in your wallet. Withdrawals leave the same trail in reverse, so both sides can trace a payout that has not landed.
Why a Copy of Your NID Comes Before a Withdrawal
b126 asks for one identity document before your first withdrawal: a National ID card, a passport or a driving licence. The check exists because a payout has to reach a named person, and it protects your balance if someone else gets into your account. Upload a clear photo in the b126 app or through live chat. The review usually finishes inside 24 hours, and once it is done the same document is not requested again.
How Long a Record Stays With Us
We do not wipe a record the moment you stop playing, and we do not keep everything forever. Each type of record follows its own timeline, listed below. Once the reason for holding a file ends, the file is deleted or anonymised on our servers.
| Record | Why b126 holds it | How long |
|---|---|---|
| Mobile number, name, wallet name | Login, payouts, account recovery | While the account is open, then as long as accounting rules require |
| Bet and game history | Settling disputes, checking bonus terms | While the account is open |
| NID, passport or licence copy | Identity check before the first payout | While the account is open, then archived with restricted access |
| Live chat tickets | Following up a complaint or a payout trace | As long as the ticket may be reopened |
Who Outside b126 Can See Your Details
Game providers see a player ID, the stake and the round result. They do not see your name, your number or your NID. Wallet partners see only the transaction they processed for you. Auditors and regulators see records when they ask in writing, and we answer only what that request covers. b126 does not sell player lists, and we do not hand your number to advertising networks.
Cookies That Keep Your Session Alive
b126.club sets a small number of cookies. One keeps you signed in as you move between lobby pages, one remembers your language and game filter, and one notes that you have seen the responsible gaming notice. Blocking every cookie signs you out on each click. The Android app stores a session token on the phone instead, and clearing the app data removes it.
Your Rights Over Your Own Records
You can ask what b126 holds about you, ask for a correction, or ask us to close the account and stop marketing messages. Send the request through live chat while you are signed in, so the agent can match it to your account. A copy of your records is prepared once your identity is confirmed. Closing an account does not erase files that accounting or licensing rules tell us to keep.
- A copy of your account details and bet history.
- A correction to a name, number or district typed wrongly at sign-up.
- Account closure, plus an end to bonus and offer messages.
- Withdrawal of consent for anything beyond running the account itself.
What b126 Will Never Ask You For
Nobody from b126 will ask for your wallet PIN, the six-digit code sent by bKash or Nagad, or your account password. Support works from the chat window inside your signed-in account, never from a personal Facebook or WhatsApp profile. If a caller claims to be from b126 and wants a code, end the call and open live chat on b126.club yourself.
Where to Send a Data Question
Live chat runs 24/7 and reaches the team that handles data requests. Have your registered mobile number ready, because that is how the agent finds the account. Say plainly what you want: a copy, a correction or closure. If the question is about a payout already in progress, add the transaction ID from your wallet so the two records can be joined.